SAP User Research Panel
The SAP User Research Panel gives SAP users a voice by letting them share their product feedback through research studies. Participants can directly interact with SAP product and design teams – easy and remotely.
The derived user insights help drive product planning as well as design and development processes, ultimately leading to the creation of even more successful and user-friendly products and solutions. The panel sign-up is easy, and participation is voluntary.
Featured Initiative and Stories
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Your Voice Matters - Join Now!
Do you use SAP products in your daily work and wish you could tell someone how to make the products you use every day even better? Now you can by joining our SAP User Research Panel and actively taking part in user research. Join the SAP User Research Panel and learn more.
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Customer Success: Digitizing Mining Maintenance
User insights and SAP Fiori have helped mining company K+S improve the efficiency of their maintenance teams in a 61km² underground mining field. Their teams earlier bridged long distances with paper documents solving to 1,000+ printouts per day.
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What is User Research at SAP and How to Shape Your Product?
We collected 6 key benefits of user research and explain how SAP conducts user research studies. This helps create experiences that make users of SAP products more effective at their jobs.
Featured Content
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Involving Customer Feedback: New Outage Experience in SAP for Me
SAP has developed a new Outage Experience within SAP for Me, collaborating with customers to enhance decision-making and communication during outages by providing real-time notifications and customizable features that cater to specific business needs.
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Your Voice Matters
Your voice matters! Join the SAP User Research Panel SAP strives to offer the best product experiences to our customers. That’s why we’d love to hear your feedback on the SAP products you use. Signing up is easy. Simply provide your details below. Our product teams will then invite you to the studies most relevant to you. Study participation is completely voluntary. Get started now!
Multimedia Center
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Customer Success: Digitizing Mining Maintenance
K+S is one of the largest potash suppliers in the world and the leading salt producer in Europe. They teamed up with the SAP Fiori Makers, who lead intensive hands-on workshops with a user research and design-led development focus, to jumpstart the UX process transformation for companies around the world. The goal was to offer an easily accessible solution for maintenance, giving an overview of information about machine status and tasks as well as shift details. For this, SAP design, product, and user research experts came together with business representatives and SAP users from K+S for a 4-day onsite boot camp.
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Siemens: Translating the users' needs to a simplified UX in finance
Siemens, one of the largest industrial manufacturing companies in the world, harmonized and simplified the user experience for Finance as part of its digital transformation journey with SAP S/4HANA. In this video they share their story and their success criteria for ensuring a smooth transition to a new UX.
Articles / Case Studies / Videos
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Reflecting Customer Wishes: Launch of Improved SAP Concur Expense Feature
SAP Concur emphasizes the importance of user research and feedback in product design, exemplified by the successful implementation of the ‘Quick Tips on Expense Types’ feature, which provides users with proactive guidance to improve the expense submission process, reduce errors, and enhance user satisfaction.
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SAP and Swedish Food Retailer Axfood Bring the Right Product Mix to Supermarkets
Axfood, Sweden’s second largest food retailer, worked with SAP to develop a new solution for assortment planning, now available as a standard SAP product.
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Self-scheduling on the go: Digitalizing staffing at dm-drogerie markt with projekt0708
More than 40,000 employees ensure that 2,000 branches of the dm-drogerie markt run smoothly in Germany. Reflecting the company’s dialogical philosophy, dm attaches particular importance to freedom of decision-making for employees. With leadership supporting self-management, the staffing applications aim to put employees in the center. With an average of 20 employees per store, an intelligent…
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User Research Method Cards Launched
SAP has released a downloadable card deck featuring 14 user research methods to enhance understanding of end users' needs and product development processes. Membership Required You must be a member to access this content.View Membership LevelsAlready a member? Log in here
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User Research at SAP – Resource Roundup
User research is crucial for product design success at SAP, where a new User Research Panel allows users to easily participate in research studies, ensuring designs are informed by real user feedback rather than guesswork. Membership Required You must be a member to access this content.View Membership LevelsAlready a member? Log in here
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5 Ways to Advance Your Inclusive Research Efforts
The article emphasizes the importance of inclusive research in product development by advocating for intentional participant diversity, rethinking participant roles as co-researchers, adapting methodologies to meet diverse needs, capturing a broad range of experiences in data analysis, and encouraging active involvement from the entire product team to create accessible and usable products for all. Membership…
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Don’t Let Stakeholder Bias Derail Your User Research
User researchers face skepticism from stakeholders, necessitating the need for relationship building and addressing common biases regarding the distinction between customers and users, the experience of study participants, and the research process to ensure user insights effectively inform product design and decision-making. Membership Required You must be a member to access this content.View Membership LevelsAlready…
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Identity-Informed Approaches to User Research
The article discusses identity-informed research, emphasizing the crucial role that researchers' identities and biases play alongside those of participants in shaping the research process and findings, ultimately promoting a more inclusive and equitable research environment. Membership Required You must be a member to access this content.View Membership LevelsAlready a member? Log in here
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5 Tips to Maximize Your Impact as a User Researcher
User researchers often face challenges due to their limited presence in product teams, making it essential for them to strategically prioritize their projects, align their research with business goals, engage early in the product lifecycle, tackle complex issues, leverage their domain expertise, and assert their worth to maximize their impact and insights. Membership Required You…